We have several people who have gained ITIL certification and the work and processes are included in our solutions and IT service.
The IT Infrastructure Library (ITIL®) was developed by the Central Computer and Telecommunications Agency (CCTA). The intention was to compile experiences from the work with providing cost-efficient and high-quality IT services in a comprehensive manner.
Companies and organisations are becoming more and more dependent on IT in order to achieve business goals and to meet demands and requirements. The increasing dependency entails greater demands on high-quality IT services. Quality in this respect means that the services match the organisational requirements and demands of the users and that they change in step with the development.